Delete Your Account

ORO Fitness, Inc. · ORO: Fitness & Nutrition

You can permanently delete your ORO account and its associated data at any time. There are two ways to do it.

Before you delete: cancel your subscription

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings first: Apple subscriptions or Google Play subscriptions.

Option 1: In the app (fastest)

1. Open the ORO app and sign in.
2. Go to the Profile tab → Settings.
3. Scroll to the bottom and tap Delete Account.
4. Confirm. Your account and data are erased immediately.

Option 2: Request by email

If you can't access the app, email [email protected] from the address on your account and ask us to delete it. We verify ownership and complete the deletion within 30 days.

Using ORO as a guest (no email saved)? Delete it in the app with Option 1 before you uninstall, because a guest account cannot be opened again from another phone and there is no email we can match it to. A guest account that is never saved is deleted automatically, with its data, after 30 days with no activity, unless it has a trial, a gift or paid subscription, or a coach. In those cases email us with your App Store or Google Play receipt, or your coach's name, and we will find and delete it.

What gets deleted

Deleting your account permanently removes your profile, workout and nutrition logs, body measurements, progress and body-scan photos, community posts and their images, messages, and all other data linked to your account. This cannot be undone.

What may be retained

• Payment records required for tax and accounting are retained by our payment processors as required by law.
• Encrypted database backups are purged on a rolling cycle (within 30 days).
• Analytics, error-tracking, subscription and ad partners (PostHog, Sentry, RevenueCat, Meta and TikTok) may keep event records tied to your account ID or device under their own retention periods. They no longer receive new data after deletion, and you can email [email protected] to ask us to request removal from them.
• We keep no copy of your photos or health data after deletion, and none of it is used to train AI models.

Questions? Contact [email protected].