Support

ORO Fitness Inc. · Miami Shores, Florida

You can also report a problem from inside the app: Settings → Help & support. That route sends us your app version and device automatically, which usually saves a round of questions.

Answers to the things people ask most

I forgot my password

Go to coach.orofitness.app/forgot-password and enter your email. The reset link works for app accounts and coach accounts alike, because they are the same account. If the email does not arrive within a few minutes, check your spam folder, then write to us and we will sort it out by hand.

I paid but ORO Premium is not showing

Open Settings → Restore purchases in the app. That re-reads your receipt from the App Store or Google Play and unlocks Premium on the account you are signed into right now. The most common cause is being signed into a different ORO account than the one that bought it. If Restore does not do it, email us with the store receipt and we will fix the account directly.

How do I cancel, and can I get a refund?

ORO never holds your subscription: cancelling happens where you bought it.

• iPhone: Settings app → your name → Subscriptions → ORO → Cancel.
• Android: Play Store → profile picture → Payments and subscriptions → Subscriptions → ORO → Cancel.

Cancelling stops the next charge and you keep Premium until the period you already paid for ends. Refunds are handled by the store, not by us, and the full detail is in our Refund Policy. If a store turns down a request you believe is fair, tell us and we will look at it.

How do I delete my account?

Settings → Delete account, inside the app. It is permanent and immediate: your logs, photos, measurements and messages go with it. If you want a copy first, use Settings → Export my data before you delete.

Something is broken or a number looks wrong

Use Settings → Help & support and pick "Report a bug". Tell us what you did and what you expected instead, and include a screenshot if you have one. Nutrition numbers in particular: send the product or the meal, because we can usually correct the underlying data for everyone at the same time.

I am a coach

Coach accounts live at coach.orofitness.app. Applications are reviewed by a person, and you will hear back either way. Same email address for any question.

Questions or requests: [email protected] · ORO is operated by ORO Fitness Inc., 1273 Northeast 92nd Street, Miami Shores, FL 33138, USA.